At Owehome, we are dedicated to providing our customers with a seamless and reliable shopping experience. This Shipping Policy explains how we handle processing, shipping, delivery, and related matters. By placing an order on our website, you agree to the following terms.
1. Processing Time
All orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or holidays. During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly longer. If there is a significant delay in your order, we will notify you via email.
2. Shipping Methods and Carriers
We work with trusted shipping providers to ensure your products are delivered safely and on time. Available shipping methods may include standard shipping, expedited shipping, and freight delivery for larger furniture items. The exact shipping method will be determined based on the size, weight, and destination of your order.
3. Shipping Costs
Shipping charges are calculated at checkout based on order weight, dimensions, and delivery location. For certain promotional campaigns, we may offer free shipping. Please note that additional fees may apply for oversized items, remote areas, or international deliveries.
4. Delivery Timeframes
Estimated delivery times vary depending on the destination:
- Domestic standard shipping: 5–14 business days
- Expedited shipping: 3–7 business days
- International shipping: 10–30 business days (subject to customs clearance)
These are only estimates and may be affected by carrier delays, customs inspections, or other unforeseen factors.
5. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. Customers can use the tracking number provided to monitor the delivery progress directly on the carrier’s website.
6. Delivery Responsibility
Please ensure that the shipping address provided is accurate and complete. Owehome is not responsible for lost or delayed packages due to incorrect or incomplete addresses. For furniture or large items, customers must ensure accessibility to the delivery location (e.g., stairways, elevators, entryways).
7. International Shipping and Customs
For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. Owehome is not liable for delays caused by customs clearance.
8. Damaged or Lost Shipments
If your order arrives damaged, please contact us immediately within 48 hours with photos of the product and packaging. We will arrange for a replacement or refund as appropriate. If your package is lost in transit, we will work with the shipping carrier to resolve the issue.
9. Split Shipments
For orders containing multiple items, products may be shipped separately depending on availability and warehouse locations. Customers will receive tracking numbers for each shipment.
10. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the revised date.
11. Contact Us
If you have any questions regarding your order or our Shipping Policy, please contact our customer support team. We are here to help ensure your experience with Owehome is smooth and enjoyable.
